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By the USA Water Company team
Miami-Dade Water and Sewer Department draws from the Biscayne Aquifer, a shallow freshwater layer sitting on porous limestone just below the surface. Water moving through limestone dissolves calcium out of it, so hardness is built into the supply before treatment begins. WASD softens with lime at its Alexander Orr Jr. plant and runs more than 150,000 tests a year, but what arrives at your tap still depends on which plant serves you and on your own pipes.
More than one utility covers this market. Miami-Dade is the largest, but Broward, Palm Beach, Lee and Collier counties run their own systems with their own sources. Your zip decides which set of numbers applies to you.
Lime softening is not the same as a softener. Treating hardness at the plant reduces it for everyone on the system. It does not take it to zero, and it cannot account for what your own plumbing adds on the way to the tap.
Wells behave differently. Homes on private wells across South Florida often see iron and sulfur that a city system would have removed. Those show up as orange staining and a rotten egg smell.
Checked against the utility’s own published reports, October 2026.
Dots are towns our South Florida technicians cover. Map is approximate.
Our South Florida and Miami technicians cover Miami, Miami Beach, Hialeah, Coral Gables, Kendall, Homestead, Fort Lauderdale, Hollywood, Pembroke Pines, Miramar, Boca Raton, West Palm Beach, Fort Myers, Cape Coral and Naples.
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